Shipping Information & FAQ
US Customers:
Shipping fees include tariffs and duties, so you will not need to pay extra tariffs when your package arrives! Any additional tariffs that is charged will be absorbed by me. Shipping to US will require more processing time so I kindly request for your patience! Feel free to reach out if you have any questions or concerns.
When will your shop close?
27 February 2026
Do you ship internationally?
Yes, to most countries! Those that I cannot ship to include Russia and Turkey.
Where are you shipping from?
All products are packed and shipped from Singapore by me!
How is shipping calculated?
Light items like sticker sheets may qualify for letter/untracked mail fees. Flat items like prints, sticker sheets, and comic books are shipped based on total weight, and the shipping fee will adjust accordingly during checkout.
Once your order includes any charms or badges, it will be classified as a small packet due to thickness and packaging requirements. This automatically shifts the shipping method to a different tier, which results in a higher flat shipping rate.
This change is based on postal regulations, and it ensures your order is safely packaged and eligible for international delivery.
If you’re unsure or have any questions about shipping costs for your region, feel free to reach out!
What is your processing time?
I typically print labels within a week and ship them the next day. However, I have a processing time of two weeks to account for any unexpected delays. Since I handle everything myself, your patience is greatly appreciated! As US shipping now requires more steps, I may require longer processing time for US packages.
If your tracking doesn’t update within two weeks, please email me. You can also stay updated with store news on my instagram or twitter.
How long will my package take to arrive?
After posting, local orders typically take about 2 to 3 days, while international orders may take 2 to 4 weeks. Please monitor your tracking as delivery issues are not always notified directly.
If you see that your delivery has failed or is being held, contact your local post office as soon as possible to arrange redelivery or pickup! If the package is returned to me due to a failed delivery, additional shipping fees will apply for resending the order.
Can I change my address?
I can make changes as long as I haven't printed the labels yet! Please email me.
Can I make changes to my order/combine orders?
Please email me immediately and I can cancel + refund your order so you can make a new order.
My package delivery failed!
Please contact your local post office as soon as possible to arrange for redelivery!
There's a problem with my tracking!
Please feel free to email me! If it has been more than 18 working days since the date of posting, I’ll inquire about your package. For US residents, the Singpost website I provide for tracking will not update once your package arrives in the US, until it reaches your doorstep.
Please be sure to contact me within 6 months of posting, as I won't be able to assist you after that.
There's a problem with my order!
I'm really sorry about that! Please feel free to email me. I am happy to help you!
If an item is missing, it will be sent to you free of charge.